Early access. These guides cover the current product build. Access and connected-channel availability depend on your organization's setup. Public Instagram messaging access is not available yet.
Ask about your activity
Open Reports → Activity assistant to ask about the activity recorded in your workspace. This assistant reads reports. It does not send replies, change Plays or update customer records.
Start with a question
- “How many messages did I send?”
- “Who sent me the most DMs?”
- “How many email submissions did this campaign collect?”
Choose the date range and channel. Select a campaign for a campaign question. Check the period and filters beside the answer before comparing it with another report.
The assistant supports a defined set of reporting questions. If a question is ambiguous or unsupported, choose a more specific question rather than treating an incomplete answer as a complete report.
Understand the numbers
Received messages are recorded incoming DMs. Background post checks and refresh cycles are not messages.
Sent messages and replies count provider-acknowledged sends in the selected period. An acknowledgement means the provider accepted the request, not that the customer received or read it. Failed attempts and unknown outcomes are separate.
Top DM senders ranks recorded contacts by incoming message count. A missing name remains unnamed. The report does not guess that two similar names are the same person.
Campaign email submissions counts recorded email completions for the selected campaign. Repeated submissions and distinct participating contacts are different measures. Historical unique email-address totals cannot be reconstructed reliably from a contact's current email field. A submission does not prove mailbox ownership, a social follow or marketing consent.
Check coverage and evidence
Answers include the applied scope and coverage information. Use the source links to review the related saved records. Missing or incomplete history is not zero activity, and SetToRun cannot report messages that were never recorded.
The model interprets the question. Scoped reporting queries calculate the numbers. Customer messages and log text cannot grant the assistant permission to read another workspace or change data.
Access and AI usage
AI plan access, your workspace permissions and the activity-assistant feature control apply. Check Plan and usage → AI access and credits for your allowance and usage. An AI interpretation uses the workspace's shared AI credits and spending controls.
The customer API and MCP connection are separate Operator and Agency capabilities. See API and MCP access for their read-only reporting scope.